Customer Feedback Management Software
Every Customer Has Something to Say. Make Sure You're Listening.
Customer feedback can tell you what's working, what's frustrating customers, and where your business can improve.
Mr.Repo brings customer feedback into one organised dashboard, making it easier to understand customer experiences, respond to concerns, and keep track of issues that need attention.
All Feedback in One Place
Organise and manage customer feedback directly from your Mr.Repo dashboard.
AI-Assisted Responses
Prepare thoughtful customer replies faster with AI-generated suggestions.
Premium and Pay As You Go
Track & Resolve Issues
Add internal notes, manage customer concerns, and track their resolution.
Start Managing Feedback Explore All Features
Customer Feedback Is Valuable. Managing It Can Be Difficult.
Your customers interact with your business every day, but understanding their experiences isn't always easy.
Customers Don't Always Speak Up
Some customers experience problems but never mention them directly. Without an accessible feedback channel, businesses may miss opportunities to understand their concerns.
Important Feedback Gets Lost
When feedback arrives through different conversations, emails, or informal interactions, keeping everything organised becomes difficult.
Responding Takes Time
Reading messages, preparing thoughtful responses, and following up with customers can become time-consuming for busy business owners.
Recurring Problems Are Hard to Identify
Similar complaints can reveal areas that need improvement, but recognising patterns is difficult when feedback isn't organised.
Multiple Locations Add Complexity
Keeping customer feedback organised across different businesses or locations can become challenging.
All Your Customer Feedback. One Organised Place.
Mr.Repo gives you a dedicated feedback inbox where you can review private customer feedback, manage concerns, and keep track of important conversations.
Centralised Feedback Inbox
Access private feedback submitted through Mr.Repo in one organised dashboard.
Customer Concern Management
Add internal notes, mark issues as resolved, and reopen them when further action is needed.
AI-Assisted Replies
Prepare thoughtful responses using AI-generated suggestions that you can review and personalise.
Premium and Pay As You Go
Feedback History
Review previous messages and follow-up activity.
CSV Export
Download available feedback records for reporting and analysis.
Multi-Business Organisation
Keep feedback associated with the correct business or location.
From Customer Feedback to Meaningful Action.
Step 1: Make Feedback Easy to Share
Use Mr.Repo's QR codes and customer feedback pages to invite customers to share their experiences.
Step 2: Receive Feedback
Private feedback submitted through Mr.Repo becomes available in your feedback inbox.
Step 3: Understand the Experience
Read customer messages and identify concerns, suggestions, or positive experiences.
Step 4: Respond and Take Action
Use available response tools, AI-assisted drafts, and internal notes to manage concerns.
Step 5: Track Progress
Mark feedback as resolved, reopen issues when needed, and review previous records.
Practical Tools for Managing Customer Feedback.
Feedback Inbox
Keep submitted customer feedback organised in one place.
AI-Assisted Responses
Prepare personalised replies with AI assistance.
Premium and Pay As You Go
Feedback Status Tracking
Manage resolved and reopened customer concerns.
Internal Notes
Record important details about customer feedback.
Feedback History
Review previous messages and follow-up activity.
CSV Export
Download feedback records for reporting.
Privacy Management
Access supported anonymisation and data retention controls.
Multi-Business Management
Organise feedback for multiple businesses or locations.
Turn Customer Experiences Into Better Business Decisions.
Understand Your Customers
Learn what customers appreciate, what concerns them, and where your business can improve.
Respond With Confidence
Keep customer feedback accessible and use AI assistance to prepare thoughtful responses.
Stay Organised
Manage submitted feedback through one dedicated inbox instead of scattered records.
Identify Opportunities
Review recurring customer concerns to understand which areas may need attention.
Track Follow-Ups
Use notes and status updates to keep track of customer issues.
Manage Multiple Locations
Keep feedback organised by business so each location's customer experiences remain easy to review.
Built for Businesses That Care About Customer Experience.
Restaurants & Cafés
Understand customer experiences with food, service, and waiting times.
Salons & Beauty Businesses
Learn what clients think about appointments and service quality.
Retail Stores
Collect feedback about products, customer service, and shopping experiences.
Local Service Providers
Understand customer experiences after completed services.
Multi-Location Businesses
Organise customer feedback separately for each location.
Frequently Asked Questions
- What is customer feedback management?
- Customer feedback management is the process of collecting, organising, reviewing, and acting on customer opinions and concerns. Mr.Repo provides a feedback inbox and management tools to help small businesses handle this process more efficiently.
- Where can I see feedback submitted by customers?
- Private feedback submitted through Mr.Repo's feedback pages is available in your dashboard's feedback inbox, where you can review messages and manage follow-up activities.
- Can Mr.Repo help me respond to customer feedback?
- Yes. Mr.Repo provides AI-assisted reply drafts and feedback management tools. You can review suggestions and personalise responses before using them.
- Can I track whether a customer issue has been resolved?
- Yes. Mr.Repo includes feedback status management, allowing you to mark issues as resolved or reopen them when further attention is needed.
- Can I export my customer feedback?
- Yes. Mr.Repo supports CSV exports of available feedback records for reporting and analysis.
Don't Just Collect Feedback. Make It Count.
Every customer experience offers an opportunity to learn something about your business. Bring private customer feedback into one organised inbox, respond to concerns, and stay on top of the issues that matter.
