Easier Google reviews, and problems heard first

Why restaurants struggle with reviews

Diners compare ratings before they choose

When someone searches for a place to eat nearby, your star rating and your most recent reviews sit right next to your competitors'. Small differences in rating are easy to notice at a glance.

You hear about problems too late

Most diners with a complaint won't flag down a manager mid-meal. They just leave, and you find out later, if at all. A quick way to message you directly gives you the chance to put things right while it still matters.

Only the extremes tend to post

Guests who had a fine, uneventful meal rarely think to leave a review. The ones who do post are often the delighted or the upset. Asking every guest, consistently, gives a fairer picture of your restaurant.

Everything your restaurant needs

Table QR codes, done in minutes

Print one code per table or use a single campaign code. Guests scan after their meal and choose to share publicly or send private feedback.

Feedback in real time

See every response as it comes in, with sentiment scoring. Spot a recurring complaint about wait times before it becomes a trend.

Private channel for sensitive complaints

Guests who'd rather raise an allergy concern, a hygiene issue, or a billing mistake with you directly have an easy way to do it. They can still post publicly too; the choice is always theirs.

Location-by-location insight

Run multiple branches? Each location gets its own campaign so you can benchmark performance across your whole operation.

How it works for restaurants

Step 1 — Create a campaign: name your restaurant and generate your QR code in under 2 minutes. Step 2 — Place QR codes on tables: print the code as a table tent, add it to receipts, or display it on a small card at the counter. Step 3 — Read and respond: every guest sees the same options, whatever their experience. Public reviews land on Google; private notes land in your inbox so you can reply.

A practical playbook for restaurant reviews

Ask at the right moment

The best time is when the bill arrives or just after dessert, when the meal is fresh but guests aren't rushing to leave.

Ask everyone, not just happy tables

Google's rules don't allow you to ask only the guests you think will leave good reviews. Asking every table also gives you honest feedback and a rating people trust.

Never offer something in return

A free dessert or discount for a review breaks Google's policies and can get reviews removed. Thank people for their time instead.

Reply to reviews, especially the critical ones

Future diners read your replies. A calm, specific response that says what you've changed shows you listen.

Look for patterns, not one-offs

One comment about slow service might be a bad night. The same comment three weekends in a row is a staffing problem.

Brief your staff in one sentence

Staff don't need a script. Something like "If you enjoyed your meal, there's a QR code on the table if you'd like to tell us or leave a review" is enough.