Alerts & notifications

Alerts & notifications for businesses

When a customer sends you private feedback, you shouldn’t have to find out days later. Mr.Repo sends you an email or SMS straight away, and keeps every message in one inbox so nothing gets lost.

  • An instant email or SMS when private feedback arrives
  • Set the alert email and phone for each business
  • One inbox for all private feedback
  • Mark each message New, Read or Resolved

Start free for 14 days See the demo

Alerts are on Premium and Pay As You Go. The feedback inbox is on every plan.

  • Email and SMS. Choose where your alerts go.
  • One inbox. All private feedback in one place.
  • New, Read, Resolved. Your team always knows what’s been handled.

In plain words

Hear about it when it happens.

Private feedback is a customer telling you something directly instead of posting it publicly. It’s easy to miss in a busy week. Alerts make sure the right person is told straight away, so you can follow up with the customer while it still matters.

  • Told straight away
  • Sent to the right place
  • Nothing gets lost

How it works

  1. Step 1: A customer shares private feedback

    They scan your QR code and choose to send it privately.

  2. Step 2: You get an alert

    An email or SMS tells you it has arrived.

  3. Step 3: Open it, deal with it, mark it

    Read the message in your inbox, follow up, and mark it Resolved.

What you can do

  • Instant email or SMS.

    Choose email, SMS or both, and be told when private feedback arrives. Your phone buzzes, and you don’t need to keep checking a dashboard.

  • Alert settings for each business.

    Set an alert email and phone number for each business. If you leave them blank, Mr.Repo uses your account’s alert details.

  • One inbox for all private feedback.

    Every private message lands in one place, so you don’t have to search through emails or texts.

  • New, Read, Resolved.

    Mark each message so your team knows what’s been seen and what’s been handled.

Works with your other tools

Alerts are one part of the picture.

Alerts, not gatekeeping

Alerts help you respond. They don’t hide anything.

Customers are never blocked from leaving a public review, and an alert doesn’t change what they see or can do. It simply makes sure you hear about private feedback quickly.

What Mr.Repo doesn’t do

Instant alerts are available on Premium and Pay As You Go. The feedback inbox is on every plan.

Questions

Questions people ask

What triggers an alert?
A customer sending private feedback.
How do I get alerts?
By email or SMS.
Can I use different contact details for each business?
Yes. You can set an alert email and phone for each business. If you leave them blank, your account’s alert details are used.
Which plans include alerts?
Premium and Pay As You Go.
Which plans include the feedback inbox?
All plans.
Do alerts stop customers leaving a public review?
No. Customers are never blocked from leaving a public review.

Last updated: October 2026.

Hear about it as soon as it happens.

Start free for 14 days See the demo

Mr.Repo